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GENERAL TERMS
These General Terms regulate the relations between “STAR ALLIANCE” EOOD, in its capacity as a supplier, and its customers, in their capacity as users of the supplier’s website www.tendenz.gr . Tendenz is a trademark and everywhere in the General Terms Tendenz means the owner of the trademark “STAR ALLIANCE” EOOD.
І. General
1.1. INFORMATION about the supplier in accordance with the Law on Electronic Commerce and the Law on Consumer Protection Name: “STAR ALLIANCE” EOOD Registered office and administrative address: Sofia city, “Poduyane” district, 2 Vladayska reka Str., Mailing address: Sofia, Vladayska reka number 8, email: shop@tendenzshoes.com, phone 00302111986711. Registration in public registers: Commercial Register of the Registration Service – unique identification code (EIK) EL996911484, Register of Personal Data Controllers – Number 25842, Registration under the Law on VAT: EL996911484
1.2. The user declares that he is aware of these General Terms and Conditions and by clicking on any link, icon or application located on the website www.tendenz.gr the user expressly and unreservedly agrees to them.
1.3. Tendenz reserves the right to change the design of the website www.tendenz.gr, its content and these General Terms at any time. The changes are effective at the time of their implementation/publication on www.tendenz.gr .
II. Terms
The terms used in these General Terms have the following meaning: Website is the set of pages on the Internet with a common general website on the Internet that is loaded in your Browser, when you type the electronic address www.tendenz.gr . A user of www.tendenz.gr is any person who entered the electronic address or reached www.tendenz.gr via redirection from another website with the aim of making purchases of products electronically. A registered user is any person who has performed actions indicated by Tendenz, resulting in being included in Tendenz's database and being able to check their order history on www.tendenz.gr A quick order user is any person who has performed actions indicated by Tendenz to order products from www.tendenz.gr, without being registered and included in Tendenz's database. Browser - a computer program that provides the ability to transfer, process and visualize data through various types of data transfer protocols. Malicious actions are actions or lack of actions that violate Internet ethics or cause damage to persons connected to the Internet or connected networks, sending unwanted mail (unsolicited commercial messages, SPAM), gaining access to resources with the rights and passwords of others, using system vulnerabilities for personal gain or obtaining information (HACK), actions that can be characterized as industrial espionage or sabotage, causing damage or destruction of systems or databases (CRACK), sending "Trojan horses" or causing the installation of viruses or the installation of remote control systems, disrupting the smooth operation of other Internet users and connected networks, performing any actions that can be characterized as a crime or an administrative offense under Bulgarian law or any other applicable law. User profile is a separate part of www.tendenz.gr, which contains information about the user – e-mail address and password, through which the services provided by Tendenz are accessible and through which information is exchanged between the user and Tendenz; Distance sales contract – any contract concluded based on a proposal from Tendenz and by a user as part of a system for the purchase of products or the provision of services, in which the contracting parties from the date of sending the proposal until the conclusion of the contract are not in physical contact with each other. Each order made separately constitutes a separate contract. When making an electronic declaration to conclude a contract for sale, the user agrees both with these General Terms and Conditions, as well as with the content of the distance sales contract that provides for the payment methods and is accessible in a prominent place on www.tendenz.gr. Bulletin/ announcements/ notifications – media, mainly electronic, concerning products, services in Tendenz shopping centers and partners, including the purchase of coupons or promotions offered during a specific period of time;
III. Confidentiality of the data provided
3.1. The personal data, which Tendenz receives during registration or when concluding a sales contract without registration, will be used exclusively for the service of users – receipt and execution of orders and communication with users in case of problems with the order.
3.2. Tendenz complies with the requirements of the Personal Data Protection Act and is responsible for the protection of user information that became known to it on the occasion of concluding a distance contract, except in cases of force majeure, random event or malicious actions of third parties.
3.3. By accepting the General Terms and Conditions, the user agrees that information about him/her will be stored and processed in the manner provided for by them and by law, and agrees that his/her personal data declared in his/her user profile on www.tendenz.gr, as accessible to the public, will be used by Tendenz for direct marketing purposes.
3.4. Tendenz is obliged not to disclose any personal information about the user and not to provide the information to third parties – state authorities, commercial companies, natural persons and others, except in cases where: - it received the user's express consent upon registration or at some later time; - the information was requested by state authorities or officials who, according to the applicable legislation, are authorized to request and collect such information, in compliance with the procedures provided for by law; - other cases referred to in the law.
3.5. By registering on www.tendenz.gr, the user agrees to the e-mail address provided by him to be sent personal, advertising and other commercial communications from Tendenz.
IV. Use of www.tendenz.gr
4.1. When using the Tendenz website, the user is responsible for all consequences resulting from his behavior, including all damages, property, intellectual property, electronic and any other caused to the website, the services, Tendenz or any other person with whom Tendenz has concluded a cooperation or service provision agreement in accordance with Bulgarian law.
4.2. The website is addressed to users without and with registration. The possibility of ordering via the Internet is available to users with a place of residence in Greece and abroad. Persons under 18 years of age are not entitled to send statements and conclude contracts within the meaning of these General Terms. By sending an order and/or creating a profile, the user declares that he or she is an adult (person over 18 years of age).
4.3. By accepting these General Terms and Conditions, the user is informed that all content, including, but not limited to, images, texts and/or multimedia content, design, software, databases, information and any other content published on www.tendenz.gr is the property of Tendenz.
4.4. The user is not entitled to copy, transfer, modify, use, display, grant, etc. the content of www.tendenz.gr, without the express written consent of Tendenz, unless the use is for non-commercial purposes.
V. Order, contract and payment of the price
5.1. The user is entitled to order all products on www.tendenz.gr. When placing an order, the user is entitled to choose the type, brand and model of the goods and their quantity, the payment terms, the method and deadlines for shipping in accordance with the options offered on www.tendenz.gr. When placing an order, the user enters into contractual relations with Tendenz for the purchase and sale of the selected product, as these relations are regulated by these General Terms and Conditions. The distance sales contract between Tendenz and the user is considered concluded from the moment of confirmation of the specific order by Tendenz.
5.2. The online shopping system through www.tendenz.gr reflects the availability of products at the time of its examination, as due to the dynamics of sales it is possible that some products published and present on the website as "available" are sold out at the time of sending the order and cannot be ordered/confirmed and sent by www.tendenz.gr.
5.3. All orders received on Friday evening, Saturday and Sunday or on official holidays are processed on the first business day following.
5.4. Payment of the price under the contract is made through the methods indicated on www.tendenz.gr, as by making the payment the user gives a voluntary declaration that he agrees to pay for the product and that he agrees with the General Terms.
5.5. The product prices listed on www.tendenz.gr are final and include VAT. The shipping price is paid by the user, as the value is indicated when placing the order, unless otherwise expressly stated.
5.6. Tendenz reserves the right to change the prices of products and shipments.
5.7. Payment is made by cash on delivery - upon delivery of the ordered product, via bank transfer, paypal or e-pay. The bank account of "Star Alliance" Ltd is at Unicredit Bulbank, IBAN: BG69UNCR70001521091524, BIC: UNCRBGSF.
VІ. Complaints. Warranty. Order cancellation
6.1. Claims for visible defects must be submitted within 30 days for shoes and bags and 6 months for suitcases - from the purchase of the product, while for invisible defects no later than the warranty period of the product. The costs of returning the product in case of a claim and sending a new product are at the expense of the sender. Products with claims for defects must be sent to the address: Sofia city 1510, 2 Vladayska reka str., phone: 00302111986711.
6.2. The warranty period is 30 days for shoes and bags and 6 months for suitcases within the European Union. For shoes and bags, in case of peeling and/or a defect that can be repaired and only if the problem is not the result of improper use, the shoes are repaired within 30 days and sent by courier company at the customer's expense. For suitcases, the warranty does not cover damage caused by improper use, high temperatures, humidity, natural wear and tear of materials or intentional damage. The warranty does not cover damage caused by negligence of airport employees and other logistics companies involved in the transportation and handling of goods and luggage. Regarding the reservation of your rights and compliance with the Consumer Protection Law, it is important to know that: Article 112. (1) In case of non-compliance of the product with the sales contract, the consumer is entitled to express a complaint, asking the seller to ensure that the product is in accordance with the sales contract. In this case, the consumer may choose between repairing the consumer good or replacing it with a new one, unless this is not possible or if the method of compensation chosen by the consumer is disproportionate compared to the other. (2) A method of compensation for the consumer is considered to be disproportionate if its use imposes on the seller costs that are unreasonable compared to the other method of compensation, taking into account: 1. the value of the product if there was no lack of conformity; 2. the extent of the lack of conformity; 3. the possibility of offering the consumer another method of compensation that does not cause significant inconvenience to him. Article 113. When the product does not comply with the sales contract, the seller is obliged to ensure that it is in accordance with the sales contract. (2) The conformity of the product with the contract must be carried out within a period of one month from the consumer's complaint. (3) After the expiry of the period according to par. 2, the consumer is entitled to terminate the contract in order to be refunded the amount paid or to request a reduction in the price of the consumer good. (4) The conformity of the product with the sales contract is free of charge for the consumer. The consumer does not owe any costs for the shipment of the consumer good or for materials and work related to its correction and there must be no significant inconvenience. (5) The consumer may also request compensation for the damages suffered due to the non-conformity. Article 114. (1) In the event of non-compliance of the consumer good with the sales contract and when the consumer is not satisfied with the resolution of the complaint under article 113, he is entitled to choose one of the following options: 1. termination of the contract and refund of the amount paid by him; 2. price reduction. (2) The consumer cannot claim the refund of the amount paid, when the company agrees to replace the product with a new one or to repair the good within a period of one month from the expression of the complaint by the consumer. (3) The trader is obliged to satisfy the request for termination of the contract and to refund the amount paid by the consumer, when, after having satisfied three consumer complaints by carrying out a repair of the same product within the guarantee period under Article 115, there is again an appearance of non-conformity of the product with the sales contract. (4) The consumer may not claim termination of the contract if the non-conformity of the consumer good with the contract is insignificant. Article 115. (1) The consumer may exercise his right under this section within a period of two years from the delivery of the product. (2) The period under paragraph 1 is suspended for the time necessary for the repair or replacement of the product or for reaching an agreement between the seller and the consumer regarding the resolution of the dispute. (3) The exercise of the consumer's right under par. 1 is not linked to any other deadline for bringing an action, other than the deadline of par. 1. The articles referred to are from the Consumer Protection Law.
6.3. In the event that a product received by the user is not the desired size, the user is entitled to return the product for a refund, as the costs of return and new shipment are at the user's expense.
6.4. In the event that the product ordered does not correspond to the sales contract and the user is not satisfied with the resolution of the complaint, he has the right to choose one of the following options: to terminate the contract and request a refund of the amount paid by him or to request a price reduction. The user cannot claim a refund of the amount paid or a price reduction if Tendenz agrees to replace the product with a new one or to repair the product within a period of one month from the expression of the complaint by the user. Tendenz will satisfy a request for termination of the contract and return the payment amount from the user to the user's bank account, when, after having satisfied three complaints of the user by carrying out a repair of the same product within the warranty period according to the Consumer Protection Act, there is again an occurrence of non-conformity of the product with the sales contract. The user cannot claim termination of the contract, if the non-conformity with the contract is insignificant.
6.5. Cancellation of an order Pursuant to Article 50 of the Consumer Protection Act, a user, who has the status of a consumer within the meaning of the Consumer Protection Act, is entitled to cancel the contract remotely without giving a reason for this and without owing compensation or penalty and without paying any costs with the exception of the costs provided for in Article 54, par. 3 and Article 55 of the Consumer Protection Law within 14 days from the date of receipt of the products by the user or by a third party other than the courier. The right of cancellation may be exercised only if the following conditions are met: the purchased product must be in its original packaging, without traces of use or damage to the presentation and accompanied by all documents received with the product, in accordance with the provisions of Article 55 of the Consumer Protection Law. The costs of transportation when returning the product by the user to Tendenz are at the expense of the sender, as the return is made to the office in Sofia, Vladayska reka 8 or via the courier company ACS. Tendenz shall refund the amount paid by the user for the returned product to the user's bank account no later than 30 days from the date on which the user exercised his right to cancel the concluded contract. . For a weight of up to 2 kilograms, the amount for the refund is 8 euros and 1.20 euros for each additional kilogram.
In the event of a dispute regarding online purchases, you can contact the online dispute resolution (ODR) website.